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Müşteri yolculuğu haritası oluşturma ve ölçme

5 lessons · 29:39 · updated 9/7/2026
1 of the lessons are not in Turkish; each one says which language it is in.

Watch them in order, then explain the topic in your own words below.

Nobody with subject knowledge has checked this course yet. It was put together automatically.

What you will do in this course

  • Müşteri yolculuğu haritasını tanımak
  • KPI'ları Belirleme ve Ölçme
  • Ekiple harita atölyesi yapmak
  • Personalarla haritayı kurmak
  • Haritayı adım adım çizmek
0 / 5 lessons watched

Getting started

2 lessons · short section, not a full path on its own

1. Müşteri Yolculuğu Haritası (Customer Journey Map) Nedir? Nasıl Hazırlanır?

Müşteri yolculuğu haritasını tanımak

ApostoBiz · watch the original · 5:51

2. Nilay Ocak - Müşteri Yolculuğu Haritası ve Personalar

Personalarla haritayı kurmak

Pisano · watch the original · 3:11

Now you explain it

Close what you watched and explain the topic in your own words in 30 seconds. What you can explain is what you have learned. You are marked against this course's lessons and nothing beyond them.

Explain how you would do this: Getting started — Personalarla haritayı kurmak.

You are judged on these, and nothing else in the course:

  • Müşteri yolculuğu haritasını tanımak
  • Personalarla haritayı kurmak

Doing it properly

2 lessons · short section, not a full path on its own

1. E-ticaret Siteleri için Anahtar Performans Göstergeleri (KPI) (2.Bölüm)

KPI'ları Belirleme ve Ölçme

Ticimax · watch the original · 1:02

2. S01E04 Müşteri Yolculuğu Haritası -- Aylin Dereli

Haritayı adım adım çizmek

ITUX UX Öğrenci Topluluğu · watch the original · 13:13

Now you explain it

Close what you watched and explain the topic in your own words in 30 seconds. What you can explain is what you have learned. You are marked against this course's lessons and nothing beyond them.

Explain how you would do this: Doing it properly — Haritayı adım adım çizmek.

You are judged on these, and nothing else in the course:

  • KPI'ları Belirleme ve Ölçme
  • Haritayı adım adım çizmek

Going deeper

1 lessons · short section, not a full path on its own

1. Customer Journey Map Workshop

in English

Ekiple harita atölyesi yapmak

PlaybookUX · watch the original · 6:22

Now you explain it

Close what you watched and explain the topic in your own words in 30 seconds. What you can explain is what you have learned. You are marked against this course's lessons and nothing beyond them.

Explain how you would do this: Going deeper — Ekiple harita atölyesi yapmak.

You are judged on these, and nothing else in the course:

  • Ekiple harita atölyesi yapmak

Turn what you built into work

  1. Find a business with a task it repeats by hand: answering the same messages, copying orders into a spreadsheet, booking by phone.
  2. Adapt what you built in this course to that task and show it working. Your task's proof is your demo.
  3. Do the first setup for a small fee or free, and ask for a review that describes the result in return.

A suggestion, not a promise of earnings.