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How to design a churn reduction survey

8 lessons · 15:54 · updated 9/11/2026

Watch them in order, then explain the topic in your own words below.

Nobody with subject knowledge has checked this course yet. It was put together automatically.

What you will do in this course

  • Design churn questionnaire
  • Choose exit survey questions
  • Design the cancellation flow
  • What churn rate means
  • Add a final save plea
  • Close the feedback loop
  • Why run an exit survey
  • Why a cancellation flow
0 / 8 lessons watched

Getting started

3 lessons

1. Churn Prevention Email & Questionnaire Example

Design churn questionnaire

‫Tomer Ashkenazy · watch the original · 0:56

2. Churn Rate

What churn rate means

CSM Practice · watch the original · 2:08

3. Why Should We Use an Exit Survey?

Brilliant Directories · watch the original · 1:56

Check yourself

Four questions on this section. Wrong answers are the point: each one explains itself.

Now you explain it

Close what you watched and explain the topic in your own words in 30 seconds. What you can explain is what you have learned. You are marked against this course's lessons and nothing beyond them.

Explain how you would do this: Getting started — Why run an exit survey.

You are judged on these, and nothing else in the course:

  • Design churn questionnaire
  • What churn rate means
  • Why run an exit survey

Doing it properly

3 lessons · short section, not a full path on its own

1. What Should We Ask on the Survey?

Choose exit survey questions

Brilliant Directories · watch the original · 1:16

2. Make Your Final Plea

Add a final save plea

Brilliant Directories · watch the original · 2:12

3. Why use a cancellation flow?

UserActive - SaaS Design Agency · watch the original · 1:10

Check yourself

Four questions on this section. Wrong answers are the point: each one explains itself.

Now you explain it

Close what you watched and explain the topic in your own words in 30 seconds. What you can explain is what you have learned. You are marked against this course's lessons and nothing beyond them.

Explain how you would do this: Doing it properly — Why a cancellation flow.

You are judged on these, and nothing else in the course:

  • Choose exit survey questions
  • Add a final save plea
  • Why a cancellation flow

Going deeper

2 lessons · short section, not a full path on its own

1. Design your cancellation flow

Design the cancellation flow

UserActive - SaaS Design Agency · watch the original · 4:26

2. Feedback loop

Close the feedback loop

UserActive - SaaS Design Agency · watch the original · 1:50

Check yourself

Four questions on this section. Wrong answers are the point: each one explains itself.

Now you explain it

Close what you watched and explain the topic in your own words in 30 seconds. What you can explain is what you have learned. You are marked against this course's lessons and nothing beyond them.

Explain how you would do this: Going deeper — Close the feedback loop.

You are judged on these, and nothing else in the course:

  • Design the cancellation flow
  • Close the feedback loop

Not part of the path

Added by readers, or indexed before this course was sorted. These are not counted as one of the three sections.

1. Cancellations Are Inevitable, But…

Brilliant Directories · watch the original · 0:49

2. Relationship and Value Balance

CSM Practice · watch the original · 3:14

3. Gym Member Health Score

CSM Practice · watch the original · 3:00

4. Identifying At-Risk Members

CSM Practice · watch the original · 1:36

5. Relationships Score

CSM Practice · watch the original · 2:32

6. Customer Value Score

CSM Practice · watch the original · 1:57

7. Health score policies

CSM Practice · watch the original · 4:04

8. Interpreting the Results

CSM Practice · watch the original · 1:35

9. Workshop content

UserActive - SaaS Design Agency · watch the original · 2:05

10. Cancellation issues

UserActive - SaaS Design Agency · watch the original · 4:13

11. Lack of understanding

UserActive - SaaS Design Agency · watch the original · 0:46

12. Resource checklist

UserActive - SaaS Design Agency · watch the original · 9:45

13. Create your offer

UserActive - SaaS Design Agency · watch the original · 9:34

14. Fun Facts About Monthly Memberships

Brilliant Directories · watch the original · 3:17

15. Provide Premium Content

Brilliant Directories · watch the original · 1:38

16. Connect Members with Customers

Brilliant Directories · watch the original · 1:56

17. Stay Top of Mind

Brilliant Directories · watch the original · 3:05